Which industries get the best (and worst) online reviews?


Now that we’ve covered the correlation between reviews and revenue for businesses, let’s look at some interesting insights and observations across industries.

Because our data gave us a deep look at reviews across different industries, we’re able to see which industries get the most consistently favorable reviews, and which don’t.

Religious organizations are the most favorably reviewed industry in our analysis, averaging a positive review rate of 92% per location.

The positive review rate for most industries falls in the 80% range, with pet services at the high end at 87% and professional services at the low end with an average positive review rate of 78%.

Americans are by far the harshest in their reviews of lodging places, though. Listings in that industry average a positive review rate of only 69%.


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